Please review our Privacy Policy carefully before continuing to use our website. If you do not agree with this Privacy Policy and our Terms of Use, you must cease using our website immediately.
Below, we have outlined the key terms used in this Privacy Policy. This summary serves solely as a reference and does not constitute, or form part of, the actual Privacy Policy.
We are dedicated to safeguarding all information collected through our website. It is our priority to ensure that you feel secure in using our services, and confident in the knowledge that your personal data is protected. We strictly adhere to anti-spamming practices. The personal information we collect is used exclusively to provide you with quotations for the parts and services available on our website. This privacy policy outlines the following key points:
Please note that the use of our website is strictly governed by our terms and conditions, terms of use, and this privacy policy. If you, as a user, do not agree to our terms and conditions and privacy policy, you are advised to cease using our website immediately. The protection of your rights and data is contingent upon your consent to these terms.
We do not use cookies to automatically collect your personal information. However, we do gather information when you request a price quote for any service or product mentioned on our website. We may also collect some information about how you use our website. How we use your various sets of information is detailed in section 4 of this privacy policy. These techniques encompass a range of activities designed to enhance your experience and interaction with our website. They include:
Should you wish to investigate or exercise any rights you hold under this privacy policy, please feel free to reach out to our complaints team at gdprcomplaints@k2cargo.uk. We are committed to promptly addressing your concerns and ensuring your rights are fully respected.
K2cargo.uk operates under the trading name of K2 Cargo, and we are committed to protecting your privacy with the utmost seriousness. For the purposes of this privacy policy, references to 'K2 Cargo', 'k2cargo.uk', 'we', 'us', or 'our' are interchangeable.
As the data controller, we are responsible for processing the personal information you provide when seeking price quotes through our services on our website. Our company's registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Should you have any concerns or queries about the security or protection of your data, please do not hesitate to reach out to our sales team at gdprcomplaints@k2cargo.uk. The General Manager of k2cargo.uk serves as our Data Protection Officer.
At k2cargo.uk, along with any other digital platforms or social media channels we operate (collectively referred to as the “Site”), we may collect your personal information. We use this data primarily to streamline processes such as form completion and to enhance your experience on our Site. Apart from these uses, we assure you that your personal information is not shared with any third parties external to k2cargo.uk.
We only gather information that you voluntarily provide on our website when seeking price quotes. Typically, this may include details such as your name, email address, telephone number, and postcode. For instance, you might provide this information to receive comparative quotes for various Cargo services, including air cargo, sea cargo, or door-to-door deliveries to your chosen destination.
As we deliver these services, your information is also temporarily stored and analysed to understand your interaction with our Site better. For example, we may examine the origin website that directed you to us, track the pages you view, note any modifications you make to the information you supply, and record details of the quotes you request. This analysis helps us to continually improve the user experience and the efficiency of our service offerings on the Site.
Price quotes provided to you via your email or mobile number are sent directly by k2cargo.uk.
We collect your details solely to furnish you with free price estimates, ensuring that robust security measures are in place to protect your information and prevent its misuse, as detailed in Section 8 below. This section elaborates on the security of our website and the measures we undertake to safeguard your safety while you interact with us online. Furthermore, we regularly review the personal information we hold and adhere strictly to legal limits on how long we retain it, as outlined in Section 11, which discusses the duration for which we store your personal data.
Please be aware that it is your responsibility to verify the accuracy, completeness, and truthfulness of the information, content, materials, or data you provide us. It is crucial that you disclose all relevant details to ensure you receive the most effective service possible.
To process your requests for price quotes on specific services, we may require certain personal details classified as sensitive under data protection laws. This includes, but is not limited to, your name, email address, telephone number, and postcode. We will ask for your explicit consent to use this information when you submit it to us. The parties responsible for handling your data are also listed within this privacy policy.
We do not knowingly collect, store, or process any information beyond what is detailed in the preceding section. If you are providing us with information about another person, it is imperative that you first ensure they have read this privacy policy and agreed to our terms of use. By submitting someone else's information and providing consent on their behalf, you are confirming that they have authorised you to share their information with us for the purpose of obtaining price quotes and have consented to the manner in which their details will be utilised.
To enhance the quality of the service we provide, we may request feedback on the services you have accessed and your overall experience with our sites. Any feedback you submit will be displayed on our website and will be incorporated exclusively as part of our business reputation management program, aimed at enhancing our services. Your reviews or feedback will be openly published on our website to reflect real user experiences.
We may use your personal information in the following ways:
4.1 Sending information about services you have specifically agreed to and requested. For other services, we will seek your consent before contacting you. Depending on your contact preferences, we may reach out via email, post, telephone, SMS, or other electronic means, including social and digital media platforms.
4.2 Utilising your information to send you a confirmation email or SMS of your quotes when you obtain a quote through any of our websites. This automatic confirmation will ensure you have a record of your quote and includes a link to our website. This link enables you to conveniently retrieve your quote in the future, enhancing the ease and efficiency of our service.
This revised version expands on the original by clarifying the methods of communication and the purpose behind sending confirmations of quotes, thereby providing a clearer and more detailed explanation of how personal information is used.
This is an integral component of our Services, and by utilising these Services, you consent to receive communications from us through various means.
The personal information you provide will be stored and may be used to pre-populate fields on our website, simplifying your interactions during future visits. If you prefer that we do not automatically populate these fields upon your return, you can update your preferences by contacting us at gdprcomplaints@k2cargo.uk, and we will accommodate your request.
We may monitor or record your interactions with us, including calls, emails, SMS, and other forms of communication, in compliance with data protection regulations. This includes recording your activity on our website. Such monitoring and recording are conducted solely for business purposes, such as quality control, training, and the prevention of misuse of our telecommunication systems and sites.
These recordings also support the operation of active systems and help us meet legal obligations, prevent or detect criminal activity on our websites.
Your information will be collected solely for the purposes outlined in Section 4 of this privacy policy, and will be handled in compliance with data protection legislation. We will process your personal data in the following manner:
2.1 We may process some of your personal data to enable you to access and utilise our Services more effectively. For example, by analysing your information to offer you the most suitable quotes, we enhance your experience and provide tailored service options.
2.2 We may use your information to communicate with you about your quotes. It's important for us to keep you updated on your use of the Services. This includes sending you a confirmation email for your quotes and providing an option to unsubscribe. These communications will not contain marketing material, as we currently do not engage in marketing. However, if we decide to start marketing activities in the future, you will only receive marketing communications if you have explicitly consented to this.
2.3 We will utilise some of your information to enhance our Services and your user experience. By conducting research and analysis, we are committed to continuously improving our offerings. Utilising your data in this manner allows us to provide you with even better services. Rest assured, your personal and sensitive information will not be used for these purposes.
You have the right to object if you believe that our use of your personal information for these legitimate interests is unclear or inappropriate. Should you raise an objection, please contact us, and we will remove your data from our systems and cease processing it immediately unless exceptional circumstances arise. You can contact our customer service team at gdprcomplaints@k2cargo.uk at any time with questions or concerns regarding your data rights.
We may share your information with the following entities:
You are strongly encouraged to thoroughly review the privacy policy of your chosen provider and ensure you are comfortable with the purposes for which they will use your personal information. This should be done before entering into any contract. We bear no responsibility for how your personal information is handled by the provider once it is shared.
Although currently our websites do not utilise cookies, we are considering implementing them in the near future. We encourage you to review our cookies policy for a thorough understanding of how we intend to use cookies and how this impacts your experience on our sites. This will ensure you are fully informed about our data practices and your choices regarding cookie use.
The advertisements displayed on the post-signup pages and other sections of our website are delivered through third-party services, such as Google AdSense and other Google-related services. It is important to note that these ads do not utilise any personally identifiable information, such as names or contact details of our users. To present ads that are relevant to you, these advertising providers may place a unique cookie on your browser, which operates independently of our site.
These cookies are designed not to gather any personal information about you, your system, or any other identifiable details related to you. By agreeing to use our services, you are also consenting to receive these third-party advertisements.
Furthermore, our site utilises Google Analytics for display advertising, enabling the delivery of ads and remarketing tactics across third-party websites on the internet. Both the website and third-party advertisers, including Google, employ both first-party and third-party cookies to inform, optimise, and serve advertisements. You have the option to opt-out or customise your ad preferences through Google's Ads Preference Manager.
We prioritise the security of your personal data, understanding its significant importance. Our sites employ secure protocols to safeguard your information. However, it's widely acknowledged that no data transmission over the internet can be deemed completely secure. We choose not to collect sensitive information, such as credit card details or personal identification numbers (e.g., driving licences). Furthermore, our website does not process monetary transactions or set up user accounts, thereby reducing the risk associated with sensitive data.
We strive to ensure your information remains secure with us. Nevertheless, we cannot assert that information is 100% secure and must be shared at your own risk when using our website. By accessing our services, you acknowledge the inherent risks involved with online data sharing and agree not to hold us liable for any breaches in security.
Any electronic communications sent to you by us or our members will be clear and concise, containing all necessary instructions. Every email will include a link to unsubscribe, allowing you to opt out of our system at any time. We do not use personal information for marketing purposes, so there is no need to adjust your preferences.
Should you decide you no longer wish to be contacted by us, you can notify us at any time via our email at gdprcomplaints@k2cargo.uk or through the contact numbers available on our 'Contact Us' page. Our lines are open from 8:00 AM to 7:00 PM, Monday to Sunday.
Under the new data protection regulations, you have certain rights concerning your personal data. These rights include the ability to request a copy of the personal data and information we hold about you. To make this request, please provide it in written form accompanied by a piece of evidence of the information you initially provided us, such as our enquiry reference number.
You are entitled to the following rights concerning your personal data held by us:
(i) Right to Access: You have the right to request a copy of the personal information we hold about you.
(ii) Right to Rectification: You are entitled to correct any personal information we hold that is inaccurate or incomplete.
(iii) Right to Erasure: Under new legislation, you have the right to request the deletion or removal of your personal data from our systems.
(iv) Right to Restrict Processing: You have the right to block or restrict the processing of your personal data by us.
(v) Right to Data Portability: The new legislation allows you to request the transfer of your personal data to another organisation, or directly to you.
(vi) Right to Object: You also have the right to object to our processing of your personal data, including processing for our legitimate interests, market research, or profiling for market demographics (refer to section 5 above).
To utilise any of these rights, or if you have inquiries or need to produce price quotes, please contact our data protection team at gdprcomplaints@k2cargo.uk. Include a description of your request or issue, and send it to us. We aim to respond to your queries as swiftly as possible, typically within 48-72 hours on weekends as well, and your request will be processed within 30 days of receipt.
Furthermore, if you are dissatisfied with how we have handled any complaints related to your personal data, you have the option to escalate your complaint to the UK’s relevant data protection authority, the Information Commissioner's Office (ICO).
This privacy policy is formulated and governed in accordance with the laws of England and Wales.
Our policy on retaining your personal information is designed to comply with legal requirements while respecting your privacy. We retain your personal data only for the duration necessary to serve the purpose for which it was collected. Here are the specific guidelines regarding the retention and deletion of your personal information:
These measures ensure that your personal information is handled responsibly and in accordance with legal standards, providing you with control over your data while facilitating our compliance with regulatory requirements.
We may update our privacy policy at any time. Should there be any changes, these will be promptly posted on our website. To keep all parties informed, we will also display the dates of the most recent updates. Significant alterations that might affect your consent regarding the use of our services, or how we communicate with you and handle your personal data, will prompt us to notify you through additional means, such as emails or phone calls.
Where required by law, we will seek your consent anew for any substantial changes. You will need to accept these updates to continue using our services. Should you agree to our revised policies, we invite you to continue accessing our website. However, if you do not consent to these modifications, we recommend that you cease using our site immediately. This ensures that we maintain transparency and uphold your privacy in accordance with legal standards.